DEFECTIVE ITEMS

If you discover what you believe is a product defect for any Competition Electronics product, please contact Competition Electronics, Inc. technical support at 815/874-8001. Such a defect, if any, is covered under the terms of your product's warranty.  Please refer to the warranty information and other supporting documentation that came with your product.
Some problems may be due to an operating consideration that needs further explanation.

30 DAY RETURN & REFUND POLICY

If you are not satisfied with your CEI purchase, please send the product back following the instructions below.  In order to receive a refund  or exchange, the product must have been purchased form our warehouse.  You must provide a copy of the dated sales receipt.  The product must be returned to the CEI warehouse within 30 calendar days of the dated sales receipt.  All products must be in like new condition, packaged in the original, unmarked packaging including any accessories, manuals and documentation that was shipped with the product.  A refund will be issued in the same form of payment the product was purchased with, minus shipping/handling charges.
When returning items for refund or repair, please include a brief note explaining the problem along with a return street address (no P.O. Box) and a daytime phone number.  No RA# is required.  We will call you when your product has been repaired and let you know the charges due.  Payment can be made with a Visa, Master Card or you can send us a check or money order.  Include a copy of the sales receipt for warranty repairs.   Normal turn-around time is 5 working days.
If you have any questions about your product, call us between 8:00-4:00, Monday thru Friday central time at 815-874-8001 FAX 815-874-8181. Please send to:

COMPETITION ELECTRONICS, INC.
ATTN: SERVICE
3469 PRECISION DRIVE
ROCKFORD, IL 61109
USA